New VA hotline chief has a history of dropped calls from veterans

0
274

VAA former Air Force officer chosen to fix the VA’s problem-plagued suicide hotline has been running other agency phone banks that have a poor record of service, dropping as many as one in five calls from veterans, according to internal data provided to USA TODAY.

The deputy secretary for the Department of Veterans Affairs, Sloan Gibson, defended the choice of Matthew Eitutus overseeing the crisis hotline, telling USA TODAY Friday that Eitutus has shown considerable initiative for one of the agency’s biggest challenges — just answering the phone.

The crisis hotline (800-273-8255), created in 2007 to deal with rising numbers of veterans threatening suicide, was acclaimed in an Oscar-winning documentary last year, but last month was revealed in an inspector general report to have allowed calls to go to voicemail.

READ FULL STORY >>>>

About VT Editors
VT Editors is a General Posting account managed by Jim W. Dean and Gordon Duff. All content herein is owned and copyrighted by Jim W. Dean and Gordon Duff
ATTENTION READERS
Due to the nature of independent content, VT cannot guarantee content validity.
We ask you to Read Our Content Policy so a clear comprehension of VT's independent non-censored media is understood and given its proper place in the world of news, opinion and media.

All content is owned by author exclusively. Expressed opinions are NOT necessarily the views of VT, other authors, affiliates, advertisers, sponsors, partners or technicians. Some content may be satirical in nature. All images within are full responsibility of author and NOT VT.

About VT - Read Full Policy Notice - Comment Policy