Office of Public and Intergovernmental Affairs
The U.S. Department of Veterans Affairs (VA) implemented a new process Oct. 1 for responding to Privacy Actrequests from claimants received by the Veterans Benefits Administration (VBA) for access to their claims files.
VA has amended its process for those requesting their own information while respecting the privacy rights of third-parties by redacting third-party personally identifiable information (PII) from the claims files.
“VA is committed to providing Veterans prompt access to their claim records increasing transparency and improving customer service,” said VA Secretary Robert Wilkie. “It’s imperative that we protect files containing sensitive and personal information.
VBA is required by the Privacy Act to allow Veterans — or their representatives — the opportunity to review or make copies of claims files.
Under this new process, VA does not anticipate delays in forwarding copies of claims files to Veterans or their designated representatives.
Carol graduated from Riverside White Cross School of Nursing in Columbus, Ohio and received her diploma as a registered nurse. She attended Bowling Green State University where she received a Bachelor of Arts Degree in History and Literature. She attended the University of Toledo, College of Nursing, and received a Master’s of Nursing Science Degree as an Educator.
She has traveled extensively, is a photographer, and writes on medical issues. Carol has three children RJ, Katherine, and Stephen – one daughter-in-law; Katie – two granddaughters; Isabella Marianna and Zoe Olivia – and one grandson, Alexander Paul. She also shares her life with her husband Gordon Duff, many cats, and two rescues.