A customer interacting with a new company first the first time is similar to meeting a person for the first time. At first, the consumer realizes they have a need for a product or service and begins shopping around. During the initial search, the consumer will draw to a company’s attractiveness, branding, or curb appeal. Once engaged, the consumer will get to know the product a little more by reviewing the website, the product descriptions, and the customer reviews.
The world of technology has opened up the reach of consumerism worldwide. We no longer have to shop in our own towns, but can order from basically any company in the world, having the product delivered straight to our doorsteps. With thousands of choices, the consumer can decide which company they would like to do business with.
Signs Of Great Customer Service
Everyone may have a different perspective on the criteria for great customer service. This criterion may change based on shopping for tangible products online versus a brick-and-mortar store or whether you are shopping for services.
A few signs that a company has great customer service is as follows—
Ease of Doing Business With The Company
A company with great customer service will be easy to work with. Whether ordering online or buying a product in person, everything from the initial shopping to the check-out will be smooth and effortless.
Clear Communication and Product Descriptions
A company with great customer service will understand that clarity with their communication and product descriptions is key. No hidden information, no fabricated product descriptions. Honesty will buy you the most customers and have them coming back for more.
Customers Can Contact Company For Any Issues Or Questions
Nothing is more frustrating than when you need to call a company and you can not speak to a live person on the phone or online. Some companies hide their contact information in the depths of their website hoping that their FAQ page will alleviate any concerns you may have. Unfortunately, not all issues or situations will be clarified on these pages. A great company will give you access and the opportunity to call one of their representatives.
When you do call the company, a customer service representative with clarity, compassion, and sometimes empathy will give you reassurance in that company’s product, should anything have gone wrong with it?
Company Thanks Customer For The Business
A truly great company will always thank their consumer for the sale, follow up with future promotions, and check in to ensure the product or service met the customer’s needs. They allow the customer to give feedback on the product and if that person is not pleased, will offer a solution or an opportunity to return the item for a refund.
Business Process Operations Outsourcing
With a great customer service experience having so much weight on it as part of successful business operations, if you do not have time to dedicate to but the business operation, you should consider outsourcing it. Let another entity handle the day-to-day customer-facing customer service engagement so that you can focus on the business’s big picture and growth opportunities.
When selecting your business process operations service from AwesomeOS, you can rest assured that your customers will receive the best customer service. Although outsourcing may sound daunting and expensive, it can actually be more expensive to hire someone internally within your company. An employee would need a salary, benefits, training, and vacation days, whereas if you outsource this, you will just pay a nominal fee and the company you hire will do the rest.