Lean Six Sigma is a dynamic management methodology that focuses on cost reduction and efficiency in business. Lean alone helps lower the company’s production costs by cutting out wastage through process optimization.
Blended with Six Sigma, the two enhance overall efficiency and customer satisfaction by sustaining the DPMO variation at 3.4 to achieve higher quality and increase operating revenue. To leverage the benefits of Lean Six Sigma, company executives require good training from a reputable organization.
Getting started and implementation
Introducing Lean Six Sigma can be disruptive to established practices in a company and could encounter resistance. However, Lean Six Sigma has many benefits in business that include Operational Excellence and higher customer satisfaction. Engage 6Sigma.us, an accredited and reputable consulting firm that can help your company introduce, train, certify employees, and implement processes.
6Sigma.us provides training for various levels of employees in the company to ensure smooth transition and acceptance. The training is online, onsite, live webinar, and in a classroom or blended to offer flexibility for employees. After training, the firm guides the implementation process.
How can businesses leverage Lean Six Sigma to improve productivity?
The answer is in the Six Sigma DMAIC methodology. First, the company CEO must define the challenges faced in production, establish if they are measurable, then analyze before seeking to improve/implement. To achieve this, collect critical data from all production sectors to identify possible root causes of the low productivity.
Using the collected data and Lean Six Sigma tools, the company empowers its employees to address time and resource wastage in production to minimize defects and improve efficiency. With better product quality, customer satisfaction improves and raises revenues.
All businesses and especially manufacturing, are time-bound. Prompt supply of materials, post-production delivery deadlines, and regular cash flow with lower DSO require efficient time usage. The company can optimize time management by setting goals for employees based on Lean Six Sigma principles and evaluation of statistical data.
By understanding every employee’s professional strengths, the management can assign duties that promote performance and fulfillment. Six Sigma also introduces a better planning and problem-solving methodology that improves production. Further training ensures the company deploys Lean, efficient teams.
Better customer satisfaction
The customer is at the heart of every business. The company must develop a successful customer-focused strategy by understanding market needs. Here, Lean Six Sigma is handy for collecting specific customer-oriented data to help strategy formulation. A structured review of customers’ complaints using Lean analytics can reveal the underlying root causes of disaffection.
Companies must implement Lean Six Sigma in the operational systems and employee training to preempt such dissatisfaction in time Certified employees trained in Six Sigma understand customer care better and guarantee a pleasant CX.
When executed holistically, customer satisfaction, loyalty, and referrals increase alongside improved revenues and better ROI. Training programs must be continuous to keep pace with emerging industry trends.
When systems work efficiently, every employee is happy to perform their duties. However, incompetent lines and high DPMO rates demotivate employees, decrease production volumes and increase operating costs. To identify underlying root causes, a thorough process audit, preferably using the DMAIC methodology, can help. Without this intervention, employee dissatisfaction is hard to gauge.
Lean Six Sigma strives to create highly trained and motivated Lean teams for better performance. Unless a company trains and motivates its workforce to handle the operation process, installing a high-tech plant is futile. Six Sigma methodology considers this H-factor and addresses all areas of the production or service process to ensure everything works in tandem.